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Aviation News Release
Spanish Govt. To Investigate Iberia On Barajas Delays
January 12, 2009
The Spanish government said on Sunday it would open an investigation into flag carrier Iberia's treatment of passengers who suffered delays and cancellations at Madrid's Barajas Airport this weekend.
Heavy snowfall closed Madrid's airport for part of Friday and left it at half capacity for most of Saturday, adding to weeks of disruption of Iberia's services because of industrial action by its pilots.
Thousands of passengers were stranded at the airport over the weekend, sleeping on the ground as they awaited information on flights which were seriously delayed, the Spanish press reported.
"We've had reports of conduct (by Iberia) toward its passengers that is unacceptable," Public Works Minister Magdalena Alvarez told reporters on Sunday.
Passengers on Iberia flights to Buenos Aires, Lima and Montevideo staged angry protests at their treatment on Saturday.
In a statement late on Sunday, Iberia said it would fully comply with the government's investigation.
The airline announced court action against its pilots' union Sepla in December, alleging union members were disrupting flights without the union calling official strike action.
Iberia is claiming EUR13 million euros (USD$17.5 million) in damages from Sepla for disruptions to its services from December 4 to December 31.
AirWise © Ascent Pacific 2009
