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Mother: Airline lost daughter's passport, abandoned her at airport


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fonte: eTN


A mother has claimed an airline staff "abandoned" her 12-year-old daughter alone at a busy airport and then lost her passport.

Alice Papiransky, from Aberdeen, says she booked her daughter, Jordan, on a flight from the city’s airport to Exeter via Manchester on to meet family during the school Easter holidays.

It was arranged that Jordan would be accompanied by a staff member onto the Flybe plane at Aberdeen and off it at Exeter, as she was told there would be no change of flight when it stopped in Manchester.

However, Ms Papiransky, claims the flight on Friday April 11 stopped at Manchester and staff told her child that there was a different plane going to Exeter she would have to catch it.

She claims Jordan was then given directions to the gate and "abandoned" by a member of Flybe staff, leaving her daughter "distraught and upset".

There was another child on the flight, not related to Jordan, and both had their paperwork and passports checked after getting off the flight at Manchester.

The schoolgirl eventually made it to the correct gate to catch the flight but was not allowed on because a member of staff had mixed up the paperwork and gave the young boy Jordan’s passport and his to her.

Ms Papiransky, who has now written a letter of official complaint to the airline, said she was "appalled" at the treatment of her daughter.

The letter read: "To my horror I received a text message from my daughter when she landed in Manchester which alerted me that something was wrong. When I called her she was very distraught, upset and sobbing uncontrollably.

"My daughter & the other minor were escorted from the plane by a woman into the airport to a desk where their passports were checked and handed back to each of them. My Daughter explained that she was travelling to Exeter and had not expected to change flights.

"The woman basically gave my daughter instructions and directions on how to catch her flight to Exeter and left a 12-year-old abandoned in the Airport to find her own way to the departure gate.

"This was an extremely frightening experience for my daughter to have to endure. I would also like to point out that Aberdeen Flybe did not issue my daughter with a boarding pass for the Exeter Flight. Hence our understanding that there was no flight/plane changes.

"My daughter was issued with a letter that enabled her to proceed on the Exeter Flight, since Aberdeen Flybe failed to give my daughter to correct paperwork, and was able to proceed through boarding pass control by eye recognition only, again unaccompanied.

"On reaching the boarding gate No 16 she was informed by the operator Sarah that she could not board the flight as she did not have the correct photographic ID (Passport) as the woman who had accompanied her from the Aberdeen/Manchester flight had mixed up the passports and gave my daughter the other minors."

Flybe were unavailable for comment on Sunday afternoon.

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